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HighJump


HighJump Expertise

Vitech has unrivaled experience with HighJump’s product suite. Since 1995, we have helped customers design, select, purchase, implement, administer and upgrade their HighJump solution, related supply chain solutions and integrated voice-directed work technology. In today’s economy, merely choosing the correct supply chain solution is not enough to achieve and maintain success. You need to choose the correct service partner that can add value to your business year after year. Our expert professionals help customers through the entire implementation process to robustly integrate the customer’s supply chain solutions, enabling customers to achieve their full potential. As the largest independent provider of HighJump expertise, our team of professionals provide our customers with resource depth and consistency. Each of our professionals combines experience and passion with their expert knowledge of the HighJump and related supply chain solutions to deliver maximum values to our customers. We guarantee our expertise and solutions so that you can invest in technology with the assurance that you will achieve the expected results. This commitment to our customers’ success ensures the best ROI in the industry.

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System Implementation

 
Vitech is known for providing customers with innovative solutions to effectively manage ever-increasing customer and trading partner expectations. With growing economic pressures, new business models, track and trace compliance requirements, and other competing business issues, we enable your business to solve today’s business challenges and adapt to tomorrow’s quickly and cost-effectively while simultaneously reducing operational expenses.

 
We start each implementation by extending your team with our expert knowledge of the HighJump supply chain solutions. Our experts adopt your key success metrics as their own to focus on supply chain improvements that will provide you substantive ROI. Using our proven implementation methodologies we define, configure and validate solutions in your server environments. This promotes a disciplined development process, frequent reviews by you, quick adaptation to changes, and thorough knowledge transfer, leading to rapid delivery of high quality solutions.

Enhancements

 
Vitech provides enhancements to HighJump software and related supply chain solutions to ensure your highest ROI and operational efficiency. To maintain a core knowledge level of your business and supply chain solutions, we invest in primary and backup resources for each customer. By adopting your key success metrics as our own, we enable our team to proactively pursue opportunities for continuous improvement in your supply chain. 

 
For each enhancement we start by working with you to define and quantify your desired result, which enables us to design and configure the solution to your unique requirements. Using agile development methodologies we configure and validate the enhancements in your test environment. This promotes a disciplined development process, frequent reviews by you, quick adaptation to changes, and thorough knowledge transfer leading to rapid delivery of high quality enhancements.

 
  

Upgrades
  

Vitech helps customers with the evolving needs of their business. Part of this evolution involves upgrading the HighJump solution and related supply chain software and hardware. We will help you evaluate your current and future business needs, new functionality released in the HighJump software, related supply chain solutions, and outside solutions and technologies to help you answer the following questions:

 
• When should we upgrade?

• Which version is appropriate for my operation?

• How can I successfully upgrade my solution in the least amount of time with no impact on my operation?

 
This enables us to provide an upgrade analysis with platform, application, and additional functionality improvements and their associated costs. We then aid you in creating and executing your upgrade plan.

 

 



WMS Administration

 
WMS Administration from Vitech can help your operation perform to its true potential. Our WMS Administrators will extend your DC team with our experts, providing years of experience. You will enjoy expedited issue resolution, root cause determination, and proactive system maintenance, as well as decreased employment costs and training time, and structured service details and pricing tailored to your needs. You will also benefit from:

 
• Troubleshooting business and operational issues associated with your WMS

• Quantifying and collecting data if issues escalate to HighJump Support or other third party providers

• WMS environment management

• WMS data administration including new users, menus, locations, pick and put-away sequences, zone data, etc.

• Simple to moderate report changes in Dashboard, SSRS, and Crystal Reports

• SQL performance monitoring with index tuning

• 12 hours of remote coverage, Monday through Friday

• Access to Vitech’s ticket tracking systems

 
Additional add-on options include:

• After-hours assistance when you need help outside of normal business hours

• WMS Administrator training to prepare you to be your own WMS Administrator

Solution Assessment

 
Is your HighJump solution and related software and hardware performing to its full potential? Does your team know where improvements could be made to drive a significant impact to your solutions?

 
Our knowledge of HighJump and related supply chain solutions combined with our implementation experience accross many business sectors enables us to know what questions to ask, what works in the industry, and what issues you may be facing. Our unsurpassed HighJump product knowledge and unrivaled industry experience enables us to create a detailed solution assessment containing operational, physical, and system changes. We then review this assessment with you to create a roadmap reflective of your priorities, seasonality, and cost saving opportunities.

Vocollect Voice

 
Vitech is a Vocollect Premier Total Solution Provider and the largest independent HighJump services provider. This uniquely positions us to be a single source provider of the hardware, software, services, and support needed to voice enable the HighJump solution. Our expert experience with both the HighJump software and Vocollect Voice guarantee a robust integration enabling you to achieve the full potential of your investment in Vocollect Voice. Our unique offering can voice enable any area of your supply chain that is a good candidate for voice-directed work. We leverage our extensive supply chain and voice experience to review each area of the supply chain and identify candidates where voice enablement will improve accuracy, safety and productivity.

 
These areas can include: putaway, replenishment, cart picking, order picking, cycle count, count check, directed move, carton audit, loading, put to store and pallet building.

Labor Management




Employee labor is one of the largest costs in any supply chain, so providing increased visibility and management tools are the key to effective labor management. Vitech combines unmatched HighJump WMS and Labor Management System expertise to drive increased performance into customer’s operations while simultaneourly reducing labor costs. With a range of adaptable offerings and modules, we will work with you to determine the needs of your business and your employees and adapt the system with your business in mind.

Interested in working with us?

We would love to work with you. Click the button on the right to get in contact.