MANAGING CUSTOMER EXPECTATIONS WITH VOICE
Over the past 10 years, customers have developed a desire to have what they want, when they want it – even when the distribution center holding that item is across the country. With these new expectations, many companies find themselves facing tough decisions. Do you hire more workers? Increase overtime? Or do you pass the cost onto the customer themselves? Luckily, voice technology is able to address many of the problems created by rising expectations, while adding benefits that positively impact the operation as a whole.
Download this article to learn:
- How voice interacts with your warehouse
- The voice benefits that will help you overcome rising customer expectations
“Our turnaround time before voice was 48 hours, now it takes 12. We are now able to take orders up to 3 pm and ship out that same day, which has been great for customer service.”
- DC Manger and Head of Operations, Nilfisk